Return Policies
If not fully satisfied for any reason please let us know at once! If you need to return an item, please follow these guidelines:
- Within 5 days of receiving your order, please contact Customer Care at 888-633-6908 or by email for an Authorization to Return (ATR) number. Orders not returned within 30 days of receipt are subject to a 25% restocking fee.
- Write the ATR# on a copy of the packing slip and enclose in package. Also write the ATR# on the shipping label provided, and place on outside of box.
- Packages will be refused if ATR# is not visible on outside of box.
- Returned items must be in new sellable condition in original packaging, unsoiled, and with labels and/or tags attached, and with enclosed warranty and operating manual (if any).
- Some items are non-returnable unless due to our error or are damaged in shipment. Included are special order, or customized items, sterile products, pharmaceuticals, prescription products, and clothing which has been worn, laundered, or hemmed to 30" or less.
- PANTS RETURN POLICY: Pants may be returned for an even exchange of another pair of equal price. If returning, but not reordering, a restocking fee will apply. Pants hemmed to 30" or less, or otherwise any way customized, are non-returnable.
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